Return / Refund Policy

Return & Refund Policy

• Due to the perishable nature of sweets and chocolates, products cannot be returned once delivered.
• Refunds or replacements will only be considered if:
  • The product is damaged during transit.
  • The wrong product is delivered.
  • The product is spoiled or unfit for consumption upon delivery.
• Any complaint must be reported within 24 hours of delivery along with clear photographs.
• Approved refunds will be processed within 7–10 business days to the original payment method.
• Dolcérro reserves the right to review and verify all claims before approving refunds or replacements.